Reset Ready Cleaners
Terms of Service
State of Colorado
Last Updated: June 7th 2026
THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY BEFORE BOOKING. BY SCHEDULING OR ACCEPTING SERVICES FROM RESET READY CLEANERS, YOU AGREE TO BE BOUND BY THESE TERMS.
Section 1 — Introduction & Acceptance of Terms
Welcome to Reset Ready Cleaners (referred to herein as "Reset Ready Cleaners," "we," "us," or "our"). These Terms of Service (these "Terms") govern the relationship between Reset Ready Cleaners and you, our client (referred to herein as "you" or "Client"), collectively the "Parties."
Reset Ready Cleaners is a Colorado limited liability company providing residential cleaning services, including standard cleans, Airbnb turnover cleans, move-in/move-out cleans, and recurring cleaning plans.
By scheduling, booking, or accepting any service from Reset Ready Cleaners, you confirm that you have read, understood, and agreed to these Terms in their entirety. These Terms are legally binding.
Section 2 — Our Services
Reset Ready Cleaners offers the following residential cleaning services:
Standard Clean — routine residential cleaning based on property size and scope as quoted.
Airbnb & Short-Term Rental Turnover Clean — cleaning between guest stays, including linen management if arranged in advance. Turnaround timing is based on the checkout and check-in window provided at booking.
Move-In / Move-Out Clean — comprehensive cleaning of a vacant property prior to move-in or following move-out, priced at our highest service tier due to scope and intensity.
Recurring Cleaning Plans — scheduled weekly, bi-weekly, or monthly cleaning services at a discounted rate. See Section 4 for full terms.
All quotes are based on the property size, service type, and condition as described by the Client at the time of booking. Quotes are estimates and are subject to adjustment if the actual property condition differs materially from what was described. See Section 9 for our Unexpected Property Conditions policy.
When you hire Reset Ready Cleaners, you are hiring the company and not any individual cleaner. We reserve the right to assign any qualified team member or independent contractor to perform your service. A change in the assigned cleaner does not entitle you to a cancellation, refund, or reduction in price.
Section 3 — Booking & Pricing
All services are priced as a flat rate based on property size and service type. In certain circumstances, such as unusual property conditions, an hourly rate may apply as communicated and agreed upon prior to or during the service. No rate change will be applied without your prior authorization.
Quotes are provided free of charge and are valid for thirty (30) days from the date of issue. After thirty (30) days, a new quote may be required.
Booking constitutes your acceptance of the quoted price and these Terms.
Section 4 — Recurring Cleaning Plans
Reset Ready Cleaners offers recurring cleaning plans for clients who want reliable, scheduled service at a discounted rate. Recurring plans are available in the following frequencies:
Frequency - Discount - Auto-Renews
Weekly - 15% off standard rate - Yes — until cancelled
Bi-Weekly (Every 2 Weeks) - 10% off standard rate - Yes — until cancelled
Monthly - 5% off standard rate - Yes — until cancelled
Discounts are applied to your standard quoted rate for the property and service type. Rates are locked in at the time of enrollment and will not change without thirty (30) days written notice from Reset Ready Cleaners.
Auto-Renewal
All recurring plans automatically renew on your selected schedule (weekly, bi-weekly, or monthly) without any action required by you. Your payment method on file will be charged following each completed service. By enrolling in a recurring plan, you expressly authorize Reset Ready Cleaners to charge your payment method on a recurring basis for as long as your plan remains active.
Cancellation of Recurring Plans
You may cancel your recurring plan at any time by providing written notice via email to Reset Ready Cleaners. Cancellation requests must be received at least seven (7) days before your next scheduled service to avoid being charged for that upcoming appointment. Cancellation requests received less than seven (7) days before the next scheduled service will result in that service being completed and charged as scheduled. Your plan will then be cancelled effective after that service.
Failure to maintain a valid payment method does not constitute cancellation of a recurring plan. Your plan will remain active and any unpaid balances will accrue interest at three percent (3%) per month until paid in full.
Skipping a Service
If you need to skip a scheduled recurring service, notify us at least forty-eight (48) hours in advance at no charge. Skipping a service does not reset or extend your billing cycle. Repeated skips (three or more in a rolling twelve-month period) may result in a review of your recurring plan pricing.
First Clean
For new recurring clients, the first clean may be priced as a one-time deep clean or move-in clean rate to bring the property to the standard required for ongoing maintenance cleans. This will be communicated and agreed upon at the time of booking.
Section 5 — Payment
All prices are in U.S. Dollars. We accept payment via Zelle, Venmo, direct bank transfer, or other mutually agreed electronic payment methods.
Payment is due upon completion of services unless otherwise agreed in writing. All invoices are due within forty-eight (48) hours of receipt. Invoices not paid within forty-eight (48) hours will accrue interest at three percent (3%) per month until paid in full. Accounts thirty (30) or more days past due may be referred to a collection agency or attorney, and Reset Ready Cleaners shall be entitled to recover all reasonable collection costs and attorney's fees.
Chargebacks
We do not permit chargebacks. If you initiate a chargeback with your bank or payment provider, regardless of the outcome of the dispute, you agree to pay Reset Ready Cleaners liquidated damages of two thousand five hundred dollars ($2,500.00). Both Parties agree this amount is not a penalty but a reasonable estimate of the time, labor, administrative costs, and business disruption caused by a chargeback. This provision was agreed to as part of your acceptance of these Terms.
Section 6 — Cancellation Policy & Satisfaction Guarantee
Cancellations
All cancellations or reschedule requests must be made no later than twenty-four (24) hours prior to your scheduled service start time.
Cancellation while our team is en route: A trip fee of $68.00 will be charged. This fee is passed directly to the assigned cleaner to compensate for their time and travel.
Cancellation after our team has arrived on-site: No refund will be issued.
Cancellation within 24 hours of scheduled start time (before team is en route): Any deposit paid will be retained and applied toward your next booking. No cash refund will be issued.
Cancellation with more than 24 hours notice: Full refund of any deposit paid.
Failure to provide access to the property at the scheduled time (including forgotten unlock codes, unavailable keys, or no-shows) will be treated as a same-day cancellation and the cancellation after arrival policy will apply.
All Sales Are Final
We do not issue refunds under any circumstances. If you are dissatisfied with any aspect of your service, please contact us within forty-eight (48) hours and we will return to address the issue at no charge. This is our Satisfaction Guarantee.
Satisfaction Guarantee
If your service was not completed to your satisfaction, notify us in writing within forty-eight (48) hours of service completion and we will return to re-clean the area(s) in question within a reasonable timeframe. If you do not report dissatisfaction within forty-eight (48) hours, the service will be deemed accepted and complete, and no remedy will be owed.
Section 7 — Reviews & Required Cure Period
If you are happy with our service, we would genuinely appreciate a review on Google or a platform of your choosing. Reviews help us grow and serve our community better.
If you are dissatisfied, we ask that you contact us before posting any public review. By accepting these Terms, you agree that Reset Ready Cleaners is entitled to a forty-eight (48) hour cure period to address any dissatisfaction before you post a negative review on any public platform, social media channel, or forum.
If you post a negative review on any public platform without first providing Reset Ready Cleaners with the forty-eight (48) hour opportunity to resolve your concern, you agree that you will be in breach of these Terms and that Reset Ready Cleaners will have incurred damages in the estimated amount of two thousand five hundred dollars ($2,500.00) in liquidated damages. Both Parties agree this amount is not a penalty but a reasonable estimate of reputational and business harm caused by a premature negative review. This provision does not prevent you from posting a truthful review after the cure period has elapsed.
If you are unavailable during the cure period for any reason, the cure period will be paused during your unavailability and resume upon your return.
Section 8 — Non-Solicitation of Cleaners
By booking with Reset Ready Cleaners, you agree not to directly solicit, hire, or engage any cleaner introduced to you through Reset Ready Cleaners to perform cleaning or related services outside of our platform, whether directly or indirectly, for a period of twelve (12) months following your most recent booking with Reset Ready Cleaners.
This twelve (12) month period resets with each new booking. If you continue to use Reset Ready Cleaners regularly, the period does not begin to run until your last completed booking.
A violation of this Section constitutes a material breach of these Terms. You agree to pay Reset Ready Cleaners liquidated damages of one thousand dollars ($1,000.00) per violation. Both Parties agree this is not a penalty but a fair estimate of the harm to Reset Ready Cleaners' business relationships, recruiting investment, and revenue. Reset Ready Cleaners reserves the right to pursue additional remedies for willful or repeated violations.
Section 9 — Scope Exclusions
The following are not included in any service package unless expressly quoted and agreed upon in writing prior to the service date:
Tile Grout & Caulking: We clean surfaces but do not restore grout or remove black mold from caulking. Old or moldy caulking requires professional removal and re-caulking, which is outside our scope. We will attempt to clean affected areas but cannot guarantee results.
Interior of Dishwashers: We clean the exterior of dishwashers only.
Exterior Surfaces: We do not perform any exterior cleaning, including exterior windows, hardscape, driveways, patios, or outdoor areas.
High Reach Tasks: Our cleaners are not permitted to perform tasks requiring reach beyond a two-step ladder. For ceiling fans, high windows, or other elevated areas, we recommend a licensed handyman or window washing service.
Wall Washing: Not included in standard packages. Available as an add-on service at an additional quoted rate.
Biohazards & Mold: We do not clean biohazard materials, areas with active mold, or areas infested with insects or pests.
Section 10 — Limitations & Client Responsibilities
Unexpected Property Conditions
Our pricing is based on the property condition as described at the time of booking. If our team arrives and finds the property in materially different or significantly worse condition than described — including but not limited to heavy grease buildup, excessive clutter, or undisclosed damage — we will contact you immediately. You may either: (i) approve additional time at an adjusted rate; or (ii) have us complete as much as possible within the original booking scope. We will not proceed beyond the original scope without your express authorization.
Large Home Size Pricing
For properties over 2,500 square feet, a size adder as communicated at the time of quoting will apply and is considered part of the original quoted price.
Valuables & Personal Property
Please put away wallets, jewelry, cash, sensitive documents, medications, and any irreplaceable or specialty items before our team arrives. It is your responsibility to inform us of any surfaces, materials, or items that require special handling or should not be cleaned. Reset Ready Cleaners is not liable for damage to items that were not disclosed or that were left in cleaning areas without instruction.
Fixtures & Pre-Existing Conditions
Reset Ready Cleaners is not responsible for damage to fixtures, hardware, or decor that are already in poor condition, loosely mounted, or compromised prior to our arrival. If a cleaner wipes down a fixture and it falls or breaks due to a pre-existing condition, this is not the responsibility of Reset Ready Cleaners.
Pets
You are responsible for securing your pets during the service. Reset Ready Cleaners assumes no liability for pet health or safety except in cases of gross negligence by our team.
Undisclosed Pest Infestation
If our team arrives and discovers an undisclosed infestation of bed bugs, roaches, fleas, termites, or other pests, Reset Ready Cleaners reserves the right to refuse service and depart immediately without issuing a refund. Failure to disclose a known infestation prior to booking is a violation of these Terms due to the health and safety risks posed to our team and other clients.
Damage Claims
Reset Ready Cleaners is not liable for damage arising from or related to the performance of our services, except where caused by gross negligence or willful misconduct. All damage claims must be reported to us in writing within forty-eight (48) hours of service completion. Claims reported after this window will not be considered.
Move-In / Move-Out Specific Terms
For move-in and move-out cleans, the following additional terms apply:
If you are turning over keys to a property manager, landlord, or buyer, you must provide their contact information to us in advance so we can coordinate directly if any re-clean is needed.
If keys are turned in and we no longer have access to the property, our Satisfaction Guarantee is considered fulfilled and no refund will be issued.
Reset Ready Cleaners is not responsible for the outcome of any security deposit evaluation, landlord inspection, or buyer walkthrough. We make no guarantees regarding whether our service will satisfy any third-party property condition requirement.
If movers arrive immediately following our service and place items in the property before any issues are reported to us, any necessary touch-ups will be completed after move-in to the best of our ability. Refunds are not issued when access is unavailable due to key turnover or move-in timing.
Airbnb & Short-Term Rental Specific Terms
For Airbnb and short-term rental turnover cleans, the following additional terms apply:
Turnaround timing is based on the checkout and check-in window provided at booking. Reset Ready Cleaners is not responsible for delays caused by late guest checkouts or early guest check-ins.
If a guest checks out late and our team cannot begin the clean within the agreed window, the service will be treated as a same-day reschedule and the cancellation policy will apply.
Linen management (washing, drying, staging) is available as an add-on service and must be requested and confirmed at booking.
Other Workers on Property
Reset Ready Cleaners cannot guarantee the quality of our work if additional unaffiliated workers (movers, contractors, handymen, or others) are present and working simultaneously. If you choose to have other workers present, you acknowledge any resulting limitations on our work quality.
Section 11 — Photographs
By using Reset Ready Cleaners, you grant us permission to take before and after photographs of the work performed for internal quality control, marketing, and promotional purposes, including use on our website and social media. No personally identifying information will be included. You are not entitled to compensation for any such use.
Section 12 — Disclaimer
Our services are provided 'as is.' To the extent permitted by applicable law, Reset Ready Cleaners excludes all representations or warranties of any kind, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. No cleaning service is perfect. If you are unhappy with any aspect of our work, please contact us and we will do our best to make it right.
Section 13 — Limitation of Liability
Reset Ready Cleaners shall not be liable for indirect, incidental, special, or consequential damages, including lost profits, even if advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses, and causes of action exceed the total amount you paid Reset Ready Cleaners for the specific service giving rise to the claim.
No claim arising out of or related to these terms or our services may be brought more than one (1) year after the cause of action arose.
Section 14 — Indemnification
Each Party agrees to indemnify, defend, and hold harmless the other Party and their respective officers, owners, agents, and representatives from and against any losses, damages, liabilities, and reasonable attorney's fees arising from: (a) use of our services; (b) that Party's breach of these Terms; or (c) violation of applicable law.
Section 15 — General Provisions
Governing Law.
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law provisions. Any disputes not resolved informally shall be subject to binding arbitration in the State of Colorado. The prevailing Party shall be entitled to recover reasonable attorney's fees and costs.
Waiver of Class Action.
To the extent permitted by applicable law, all disputes shall be resolved solely through individual arbitration and will not be brought as a class arbitration or class action.
Entire Agreement.
These Terms constitute the entire agreement between the Parties and supersede all prior discussions or agreements. Any modifications must be made in writing.
Severability.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver.
Failure by Reset Ready Cleaners to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
Relationship of the Parties.
Nothing in these Terms creates an agency, employment, franchise, joint venture, or partnership relationship between you and Reset Ready Cleaners.
Questions? Contact us at: hello@resetreadycleaners.com | (720) 248-8009